Loan Prospector Welcome
- Access the Loan Prospector sign up service and start using the high-end competitive automated underwriting system to access loan
- Requires Internet connection and is a free service for all loan holders
- All customers must have a valid User Name and Individual Password in order to access the program
LoanProspector.com/welcome is operated by Freddie Mac. Any questions about the service can be directed to a Approved Freddie Mac seller at 800-373-3343 or Third-Party Originators can dial toll-free 888-576-6932. When contacting a customer service agent please be sure to have the Seller/Servicer or TPO number ID number on hand (third-party originators will need to have the 4 digit PIN number on hand when contacting customer service). The TPO number can be found in one of the following locations:
- The Loan Prospector Feedback Certificate
- The user profile on LoanProspector.com
- The welcome e-mail received when the user became an approved Freddie Mac customer
Customers will need the transaction number and Loan Prospector Key Number for specific questions in regards to a current loan under Freddie Mac (those who do not have the transaction number or Loan Prospector Key Number will want to call 1-888-576-6932 in order to start the recovery process).
The Freddie Mac corporate office can be found at Freddie Mac 8200 Jones Branch Dr. McLean, VA 22102. The firm can be reached via phone at 703) 903-2000 or those needing to send a fax to Freddie Mac can fire it of to (703) 903-2759.